Mar 21, 2017
We all think that we have "great" client service, but the reality is that it's not something that advisors get trained on and few of us take the time out of our busy schedules to deliberately work on this aspect of our business. This is a shame, because the time and effort you put into client service will repay you tenfold with client loyalty and word-of-mouth. In this episode of AdvisorRadio, Marilyn Suttle, author of "Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty," talks with Ellen Rogin about the high-impact methods you can use to make your client service actually as good as it is in your own mind!